Store Policies

Our sandtray/sandplay miniatures and play therapy tools are intended for use under the close supervision of mental health professionals. We cast a wide net to find those elusive symbols, so very few of our products are actually marketed as toys. We're drawing from cake decorations, stationery supplies, dollhouse miniatures, dioramas, jewelry, household decorations, novelties, etc. Our sandtray/sandplay miniatures and play therapy tools are safe and appropriate in a therapeutic setting, but are not recommended for unsupervised play.

RETURNS
Even though we do our best to describe our sandtray/sandplay miniatures and play therapy tools, we understand that they may not always be what you expected or needed. Feel free to return them. We do not require you to justify the return. It helps us if you enclose a copy of your invoice and a note letting us know if you prefer a refund or an exchange. We do not reimburse shipping costs on returns, so please use the least expensive option available to you. If you choose to exchange for other items, they will be sent to you without an additional shipping fee.

DAMAGED ITEMS
We endeavor to pack our sandtray/sandplay miniatures and play therapy tools well, but occasionally items are damaged in transit. If this happens, please e-mail us (toytrade@yahoo.com)or telephone us (866-461-2929) to let us know. We will gladly send a replacement. There is no need to return the damaged product.

MISTAKES ON YOUR ORDER
So sorry when that happens. Just let us know how we goofed and we'll correct it.

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